Privacy policy

PRIVACY POLICY

At NOAVVO, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you share with us when visiting noavvo.com.

WHO WE ARE

NOAVVO is an independent business based in the United Kingdom, offering authentic designer fashion through our online store at noavvo.com.

For privacy enquiries, please contact us at support@noavvo.com.

INFORMATION WE COLLECT

When you visit or shop with us, we may collect the following information:

- Personal details: name, email address, billing and shipping address, phone number
- Payment information: processed securely through our payment providers (we do not store full card details)
- Order details: items purchased, order history, delivery preferences
- Account information: login credentials, account preferences (if you create an account)
- Technical information: IP address, browser type, device, and pages visited
- Communication: any messages, enquiries, or feedback you send us
- Marketing preferences: subscriptions to our newsletter or promotional updates

HOW WE USE YOUR INFORMATION

We use the information we collect to:

- Process and deliver your orders
- Provide customer support and respond to your enquiries
- Send order confirmations, shipping updates, and account notifications
- Improve our website, products, and overall shopping experience
- Personalise your experience with us
- Send marketing communications, where you have opted in
- Prevent fraud and ensure store security
- Comply with legal obligations

SHARING YOUR INFORMATION

We respect your privacy and never sell your personal information. We may share necessary information with trusted partners who help us run our business, including:

- Payment processors (e.g. Shopify Payments, PayPal, Stripe) — to process transactions securely
- Fulfilment partners and couriers (e.g. DHL, UPS, FedEx) — to deliver your orders
- Email and marketing platforms — to send updates if you've subscribed
- Analytics providers (e.g. Google Analytics) — to help us improve our website
- Legal authorities — only when required by law

All partners are required to protect your information and only use it for the purposes outlined here.

INTERNATIONAL DATA TRANSFERS

As we work with global suppliers and service providers, your information may be processed outside the United Kingdom or European Economic Area. Whenever this happens, we ensure appropriate safeguards are in place to protect your data.

COOKIES

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can control or disable cookies through your browser settings at any time.

DATA RETENTION

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy or to comply with legal requirements.

YOUR RIGHTS

You have the right to:

- Access the personal information we hold about you
- Request corrections or updates to your information
- Request deletion of your information
- Withdraw consent for marketing communications at any time
- Object to or restrict certain types of data processing
- Request a portable copy of your data
- Lodge a complaint with your local data protection authority

To exercise any of these rights, please email us at support@noavvo.com.

MARKETING COMMUNICATIONS

If you've subscribed to our newsletter, you may receive updates on new arrivals, exclusive offers, and brand news. You can unsubscribe at any time by clicking the link at the bottom of our emails or contacting us.

SECURITY

We take the security of your data seriously and use industry-standard measures to protect your information from unauthorised access, alteration, or disclosure. While no online platform is entirely risk-free, we are committed to keeping your data as safe as possible.

CHILDREN'S PRIVACY

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

UPDATES TO THIS POLICY

We may occasionally update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will always be available on this page.

GET IN TOUCH

If you have any questions about this Privacy Policy or how we handle your data, we're here to help:

📧 support@noavvo.com
🌐 noavvo.com/pages/contact

This policy was last updated on April 30, 2026.